Payments & Refunds
Vorzilo's 30-day refund window for Premium passes bought through Paddle, and how to request a refund.
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Seller and policy scope
The seller is Vorzilo. This policy covers Vorzilo products and subscriptions purchased through Paddle, our reseller and Merchant of Record. The free generator and public guides remain free.
Paddle handles payments and returns for orders it processes. This policy applies to Vorzilo Premium passes bought through Paddle checkout.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date. You do not need to demonstrate a particular gameplay result to request a refund.
This guarantee does not limit your statutory consumer rights. Paddle's refund handling and any additional applicable rights are described at https://www.paddle.com/legal/refund-policy.
How to request a refund
Visit paddle.net using the email address and order details from your purchase receipt to request a refund. You can also email support@ozsensi.online for assistance with a Paddle refund request. Do not send card numbers or your account password.
Paddle processes refunds to the applicable payment method. Processing and bank posting times vary; Paddle can confirm the status of your request.
Pass duration and expiry
Premium Weekly (₹99 / week) renews every week, Premium Monthly (₹399 / month) every month and Premium Yearly (₹599 / year) every year, each giving Premium access for the paid period. Subscriptions renew automatically until cancelled. An approved refund ends the access granted by that payment.
Billing and refund mechanics are subject to Paddle's Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms.
Other checkout providers
Existing external purchase links, including SuperProfile offers, remain separate from Paddle checkout. Review the seller's policy and receipt for those orders and contact the provider shown there. We do not claim Paddle can refund an order it did not process.
Product support
For help with Vorzilo account access or device profiles, email support@ozsensi.online. Recommended settings are starting points, not guarantees of headshots, rank or wins.